Privacy Policy
Your privacy is important to us. This policy explains how JixPay collects, uses, and protects your personal information.
This Privacy Policy explains how JixPay (JixTech Private Limited) collects, uses, discloses and protects personal information when you use our website, services, client dashboard and other products (collectively, the "Services"). This Policy applies to all individuals whose personal data we process in connection with the Services. Please read it carefully.
1 Scope & Acceptance
By accessing or using JixPay Services you agree to the collection and use of your information in accordance with this Policy. If you do not agree, do not use or provide data to our Services. This Policy is to be read together with our Terms of Service, Refund Policy and Service Delivery & Cancellation policies.
2 Information We Collect
Information you provide:
- Account & registration data: name, company name, email, phone number, billing address
- Transaction & billing data: invoices, payment details, tax identifiers (GSTIN, PAN, CIN)
- Service data: project briefs, files, logos, content, website credentials, domain authorization codes
- Communications: support tickets, emails, feedback, survey responses
Information collected automatically:
- Technical and usage data: IP address, browser, device type, pages visited, timestamps, cookies
- Analytics data from tools such as Google Analytics
Third-party & public sources:
We may receive information from payment processors, identity verification services, advertising platforms, and public sources (business registries).
3 How We Collect Information
- Directly from you (forms, dashboard, uploads, email, phone)
- Automatically via cookies, log files and analytics tools
- From third parties (payment gateways, advertising platforms, registrars)
4 Purposes for Using Your Data
We use personal data for the following legitimate purposes:
- To provide, operate and maintain the Services
- To process payments, invoices and refunds
- To communicate with you (order confirmations, support, notifications, marketing with consent)
- To manage accounts, verify identity, and prevent fraud
- To personalise and improve the Services
- To comply with legal obligations and enforce our Terms
5 Cookies & Tracking Technologies
We use cookies and similar technologies. Types of cookies:
Essential
Required for core site functions
Analytics
To understand usage patterns
Functional
To remember preferences
Advertising
To deliver relevant ads
You can manage cookie preferences through your browser settings.
6 Log Files & Analytics
We automatically collect log data (IP address, timestamps, pages visited, browser type). We use trusted third-party analytics and performance tools to analyse trends and usage.
7 Sharing & Disclosure of Personal Data
We may share personal data in the following circumstances:
- Service providers: payment processors, domain registrars, analytics providers
- Legal requirements: where required by law or court order
- Business transfers: in case of merger or asset sale
- Protection & safety: to prevent fraud or protect rights
✅ We do not sell personal data.
12 Your Rights
Subject to local law, you may have the right to:
- Access personal data we hold about you
- Request rectification of inaccurate data
- Request erasure (deletion) of personal data
- Request portability of data
- Withdraw consent where processing is based on consent
To exercise these rights, contact privacy@jixpay.com or support@jixpay.com.
18. Contact & Data Requests
Questions, requests to exercise your rights, or privacy concerns should be sent to:
Response time: We will acknowledge and respond within 5 business days.