Refund Policy
This Refund Policy works together with our Service Cancellation & Termination Policy. Submitting a cancellation request does not automatically guarantee a refund.
1 General Terms
All refund requests must be submitted via your client dashboard or by emailing refunds@jixpay.com or support@jixpay.com.
- Include name/company, order number, service to refund, and reason with supporting docs
- Review within 2-3 business days
- If approved, processed within 5-10 business days to original payment method
- Non-recoverable third-party fees are deducted from refunds
- Outstanding invoices may be deducted from refunds
2 Domain Services
.com Domain Registration
Non-Refundable once processed or domain activated
Exception: Full refund if registration fails due to our technical error (minus third-party charges)
Domain Transfer
- Full refund if transfer fails due to our error
- No refund for failures due to incorrect auth codes, locked domains, or client issues
- Refund eligible if cancelled while still pending (subject to third-party charges)
Domain Renewal
- 7-day refund window if renewal processed in error by JixPay
- No refund for renewals requested by client
- Partial refunds for multi-year renewals considered case-by-case
3 Website Development & Project-Based Services
✅ Before Project Start
Full refund available minus non-recoverable fees
⚠️ During Development (up to 30% completion)
Refund of remaining balance may be provided based on milestones
❌ After 30% Completion
No refund — fees for completed work are non-refundable
📋 Client Cancellation
Client remains responsible for payment for work completed up to cancellation date
4 Monthly Maintenance, Email & Subscription Services
- Cancellation requires 30 days' notice
- Prorated refunds for unused full months may be provided (at our discretion)
- No refund for partial months already consumed
5 SEO & Digital Marketing Services
SEO Audit Services
48-hour refund window following delivery if audit is incomplete or inaccurate
Monthly SEO Services
First month: 14-day money-back guarantee
Ongoing months: 30 days' cancellation notice required
Note: Refunds not provided for ranking/performance outcomes
Other Digital Marketing Retainers
Follow terms in signed service agreement; performance outcomes not basis for refunds
6 Non-Refundable Items (always)
The following are NOT eligible for refunds once processed or delivered:
- Activated domain registrations and completed transfers
- Third-party licenses, premium domains, external subscriptions
- SSL certificates once issued
- Custom development work accepted after client approval
- Rush job / expedited service fees
- Payment processing and bank charges
7 Deductions & Withholding
- Any outstanding amounts owed to JixPay may be deducted from refund
- Refunds may be withheld until outstanding invoices are paid
8 Dispute & Review Process
If you dispute a refund decision, submit supporting evidence to refunds@jixpay.com. We will review and respond.
Our final decision will be made in reference to this Refund Policy, Service Cancellation & Termination Policy, and any signed service agreement.
9. Contact
For refund requests or questions. Expected initial response time: within 1 business day.